OUR SERVICE
Service Guarantee
- Categories:Service
- Time of issue:2019-09-03 00:00:00
- Views:0
Description:Customer satisfaction is the cornerstone of the survival and development of enterprises, and the needs of users are always the first. The common mechanical and electrical equipment always adheres to the sense of responsibility and the concept of serving users, and regards the requirements of users as the greatest trust to us. It is our duty and obligation to complete all kinds of after-sales service work quickly and efficiently. We solemnly promise you the following technical services:
Information
Customer satisfaction is the cornerstone of the survival and development of enterprises, and the needs of users are always the first. The common mechanical and electrical equipment always adheres to the sense of responsibility and the concept of serving users, and regards the requirements of users as the greatest trust to us. It is our duty and obligation to complete all kinds of after-sales service work quickly and efficiently. We solemnly promise you the following technical services:
- Installation and commissioning:
We will provide installation and commissioning services according to customer needs.
- Training services:
We will provide regular training, multimedia training and paid training services to customers.
- Software Upgrade Service:
We will upgrade the software according to the customer's needs to ensure the customer's interests and maximize the value.
- Accessories supply:
We will provide spare parts supply according to customers'needs, and help customers innovate and develop spare parts types to meet customers' actual needs on site.
- Technical support and answer questions:
We will provide customers with comprehensive technical support, from hardware to software systems and engineers'hotline answering services.
- On-site service:
We will carry out regular customer maintenance, mainly understand the operation of customer system and equipment, solve customer use and operation problems, carry out system health checks, collect system performance information and so on. When customer software fails and must be on-site service, the common test engineer will arrive at the customer site within the specified time, and mobilize resources from all parties to solve the problem as soon as possible.
- Remote support:
Use telephone, fax, message and email to solve the problems encountered by customers in the use and maintenance process. Instruct customers to contact other suppliers to solve problems within the scope of non-test responsibility.
- Document Recording:
We will establish a complete documentation of the hardware and software configuration and important parameter settings of the host system for our customers. Documents in written form are provided after each periodic inspection or on-site service. We will provide necessary preventive measures and suggestions to our customers in written form. We will assist our customers in formulating daily operating manuals and emergency plans.
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Nantong Changce Mechanical & Electrical Equipment Co., ltd.
Tel：0513-85636555、Fax：0513-85636558
E-mail：info@nt-ccjd.com
Address: No. 2 Haidi Road, Sutong Science and Technology Industrial Park, Nantong City, Jiangsu Province
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Copyright © 2019 Nantong Changce Mechanical & Electrical Equipment Co., ltd.