User satisfaction is the cornerstone of enterprise survival and development, with user needs as the main focus. Changce Mechanical and Electrical Equipment has always adhered to a sense of responsibility and the concept of serving users, viewing user requirements as trust in us. It is our responsibility and obligation to quickly complete all after-sales service work. We solemnly promise to provide you with the following technical services:

CC - Installation and Debugging:
We will provide installation and debugging services according to customer needs.

-Training services:
We will provide customers with regular training, multimedia training, and paid training services tailored to their needs.

-Software upgrade service:
We will provide software upgrade services based on customer needs to ensure customer benefits.

-Accessories supply:
We will provide accessory supply according to customer needs and help them innovate and develop accessory types to meet their actual on-site needs.

-Technical support and Q&A:
We will provide technical support to customers, including hotline Q&A services for hardware, software systems, and engineers.

-On site service:
We will conduct regular maintenance for our customers, mainly to understand the operation status of their systems and equipment, solve their usage and operation problems, conduct system health checks, and collect system performance information. When the customer's software encounters a malfunction and on-site service is provided, the frequently tested engineer will arrive at the customer's site within the specified time and mobilize resources from all parties to solve the problem as soon as possible.

-Remote support:
Use telephone, fax, message, and email to solve problems encountered by customers during the use and maintenance process. Guide customers to contact other suppliers to resolve issues within their scope of responsibility.

-Document records:
We will establish a complete documentation of the host system software and hardware configuration as well as important parameter settings for our customers. Provide written documentation after each periodic inspection or on-site service. We will provide necessary preventive measures and suggestions to clients in writing, assist clients in developing daily operation manuals, and assist clients in developing emergency plans.

Nantong Changtest Electromechanical Equipment Co., Ltd.